Arts Research & Ticketing Services Australia Home

 

case studies

Interesting case studies that ARTS Australia has discovered from around the world.


Why Building Your Own Database Should Be Your Last Resort Sound advice from Robert Weiner on Nonprofit Technology Network.
Ticketek Teams with Microsoft to redevelop its 2 Decade Old Software In May 2005, a team of 10 Ticketek IT staff relocated to the Microsoft Solutions Development Centre in Sydney to collaborate on-site with Microsoft. At the center, Ticketek was able to:
  • Directly contact product development teams.
  • Take advantage of Microsoft best practices.
  • Use Microsoft resources and tools.
  • Collaborate with key Microsoft partners.

"The new development foundation ... provides Ticketek with customer relationship management capabilities." The real challenge will go beyond software, will Ticketek then be able to provide, the venues and organisations that it is agent for, unencumbered access  to their customers to enable real CRM?
 
Sydney Opera House A documentary feature produced by the Sydney Morning Herald in August 2007.
 
 
 
Behind Closed Web Sites: A Look at Three Nonprofit Intranets By Laura Quinn, September 2007

A case study of three not for profit organisations of differing sizes and reach use of an Intranet. An administrative Intranet typically features information such as:

  • Staff directories and organizational charts
  • Event calendars
  • Organizational announcements
  • How-to information on a wide variety of day-to-day tasks
  • Manuals and training materials
  • Forms and procedures for making requests
  • Human resources information, such as benefits, pension, holiday days, and more
Fan Obsessed - Michael Rapino CEO Live Nation

Concert Industry Consortium 2006 - Keynote Speaker

2 February 2006

“At Live Nation our priority is to direct our resources towards research that helps us understand the fan better than anyone else.“

“When asked how they got their information on an upcoming show, 56 % of young fans, age 13-24 years, found out about it online.“

“Once again, this raises the question: Why do we continue to spend so much of our advertising dollars on conventional mainstream media such as television, radio, print and outdoor? Last year, Live Nation spent only 1 percent of our $200 million dollar advertising budget on online media, where we now know almost 50% of our young adult fans find out concert information online."
 
Integration Proclamation

"Technology integration, also called "interoperability," means getting one program to seamlessly share data with another program -- ie, getting programs to "talk" to each other. If you're a progressive, you should care, because "dis-integration" is killing us. ... In a recent study about progressive technology, lack of data integration was cited as the #1 universal complaint.

It doesn't have to be this way. Recent advances in web development make data sharing much easier. Past attempts at solving the problem have taught us valuable lessons. Technology vendors have become very open to integration (though individually, the market hasn't given them enough incentive to solve the problem themselves). And now, with this Proclamation, a wide community of progressive organizers, campaigners, vendors, consultants and technologists is demanding change.

All these forces add up to historic moment of opportunity - a moment we are coming together and seizing with this Proclamation."
 
Starwood Hotels Explore Second Life First. The owner of the Westin, Sheraton,
and W chains is testing out a new loft-style hotel with prototypes in the suburbs
and in virtual reality.
 

Softix-InSight InSight is a real-time, secure web application, viewing Ticketek ticketing system sales data via the Internet.  

Finalist 2005 Consensus Software Awards. The only independently judged Award program exclusively for Australian and New Zealand designed and developed software.
 


 
Wales Millennium Centre - Tessitura Implementation. Implementation of Tessitura software by Fusion for the Milennium Centre. Offering select your own seats, visual seating plans and addressing accessibility and bilingual compliance commitments.
 
GPAC Theatre Season direct marketing analysis, planning and implementation. The 1999 Geelong Performing Arts Centre Subscription Campaign conducted by The Dramatic Group and ARTS Australia.
  • Winner - 1999 Australian Marketing Institute Awards for Excellence - Victoria and National Finalist
  • Winner Bronze - 1999 Australian Direct Marketing Association National Awards.
     
Grinspoon Concerts – Triple Redemption m-ticket: The Metro Theatre, a Sydney concert venue, used a mobile phone ticketing solution that enabled concert patrons to have mobile ticket scanned for entry, then redeem a discount drink offer at the bar after the show and at HMV Music stores to receive a bonus gift when they pre-ordered the new Grinspoon CD.
thebooth - online ticketing evaluation study: key findings 2005
thebooth pilot project was funded for two years from autumn 2004 by the Scottish Arts Council, Highlands and Islands Enterprise and the European Regional Development Fund, and with an in-kind contribution from Highlands and Islands Arts Ltd ( HI-Arts).
 
Adelaide Fringe Festival - 2 case studies on their e-business activities
Highlands & Islands Ticketing Project HI-Arts are developing a collaborative online ticketing service on behalf of the cultural sector of the Highlands and Islands of Scotland and beyond. The Booth ticketing service went live 14th January 2005. The pilot project will last for two years.
 
Integrating ticketing for on-line sales and developing audiences in Northern Ireland A project conducted by Roger Tomlinson & Debbie Richards.
 
E-commerce For Theatre This Case Study highlights Glen Street Theatre’s e-commerce initiatives to enhance marketing, sales and office efficiencies, research, and provide improved customer service. This has involved development of a website to produce sales through an online booking facility provided by Tickets.com.