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audience insight australia

an audience research advisory and information service for the arts

background

The Audience and Market Development Division of the Australia Council sees comprehensive, reliable, and current sources of audience data as being a critically important foundation on which arts organisations can strengthen existing audiences and attract new ones. To this end the Division plans to establish an audience research and advisory service for the arts and engaged a consultant (ARTS Australia and The Dramatic Group) to undertake preliminary development and planning for this service.

There are various sources of arts audience information in Australia yet there is no easily accessible central place or one-stop shop which artists and arts organisations can approach for advice about sources of data, the reliability and interpretation of data, designing and conducting research, and approaching and working with audience or market research specialists.

purpose

The purpose of the service was to provide a central point from which reasonably comprehensive, reliable, and current arts audience data and related information can be accessed by the arts quickly, easily and in a timely manner. In effect, a one-stop-shop for a range of audience data and research solutions to assist the Australian arts to develop a better understanding of Australian arts audiences and markets, support their marketing decisions, and improve their marketing effectiveness.

goals

Audience Insight Australia was conceived with the capabilities and resources to:

  • Raise awareness in the arts community about the importance of audience research.
  • Assist in increasing the arts community’s competence in applying audience research in developing effective audience development or marketing strategies.
  • Source data on Australian arts audiences.
  • Provide or facilitate access to industry and, potentially, customised demographic, geo-demographic, and lifestyle profiles of arts attenders and non-attenders.
  • Broker contact with or arrangements between arts organisations and commercial market research companies and/or academic or government research agencies for specific arts audience research projects.
  • Provide advice to the arts community on audience research design and solutions to suit a range of needs across all artforms.

vision

  • Provide an audience research advisory and information service to the subsidised arts in Australia; and
  • Assist in creating a more audience-oriented arts industry.

objectives

  • to access, collate, store and retrieve quality Australian arts audience and market information from a range of relevant data or information sources;
  • to present Australian arts audience data and related information on an industry or customised level which is accessible and appropriate for Australian arts audience development and marketing;
  • to advise Australian arts organisations on audience research design, methodologies, and methods;
  • to raise awareness in the arts community about the importance of reliable and current audience research;
  • to increase the arts community’s competence in applying audience research in developing more targeted arts audience development and marketing strategies;
  • to identify and develop opportunities for arrangements between arts organisations and market/ audience research specialists for sponsoring audience and market research; and
  • to increase the range of audience research available to the arts industry.

outcomes

  • Increased awareness in the arts community about the importance and value of reliable and current audience research.
  • Increased arts industry access to reliable and current Australian arts audience data.
  • A greater level of competency in and a more informed approach to applying audience research in developing more targeted audience development and marketing strategies in the arts industry.
  • Opportunities identified and developed for arrangements between arts organisations and market/ audience research specialists in conducting audience and market research.
  • A greater range of audience research available to the arts industry.
Arts Marketing Consultancies, ARTS Australia www.artsoz.com.au based in Sydney and The Dramatic Group www.dramatic.com.au based in Melbourne, conducted the development and planning phase of Audience Insight Australia for the Audience & Market Development Division of the Australia Council for the Arts.